Did someone you've only met online tell you to invest money into cryptocurrency?
We can help you
Support for victims of crypto scams, hacks, and phishing attacks
Whether you’ve been caught in a crypto scam, phishing attack, or any other online crime, we have the answers and guidance you need.
Don't feel ashamed - you're not alone. In 2024, the FBI's Internet Crime Center (IC3) received over 149,000 complaints of crypto-related crimes, with total losses of more than $9 billion.
The sooner you act, the better the chance of tracing and recovering your stolen crypto funds. Our experts are here to help you take the right steps quickly and safely.
Did you click on a link that stole funds out of your wallet?
Do you believe that you were scammed out of your savings?
Your next steps
It's important to report the crime
Have the following information ready when you make your report:
Your contact information
- Name
- Phone number
- Email address
Background information on the theft - tell your story
- How did you find out about this "opportunity"? (social media, dating website, friend, etc.)
- What methods of communication were used to communicate with the scammer?
- When did the theft occur? Include dates and amounts of funds lost in USD and cryptocurrency values.
- Where did the theft take place?
- How were funds transferred? Provide cryptocurrency wallet details, crypto exchanges used, applications used.
- Provide transaction information related to your theft - your cryptocurrency wallet address, coin/token amounts, transactions hashes if possible.
Never give anyone more money, even if they promise they can help.
- Contact your bank as soon as possible.
- Use the official phone number or fraud reporting portal from your bank’s own website or app.
- Do not use contact details sent to you by the scammer or found in suspicious messages.
- Explain what happened and give as much detail as you can.
- Keep a record of who you spoke to, when, and any case reference numbers.
- In the US, report to Federal Trade Commission (FTC), the Internet Crime Center (IC3), the Federal Bureau of Investigation (FBI) local office, and your local police.
- In Europe, report to Europol
- In Australia, report to Australian Cyber Security Centre
- In Canada, report to Anti-Fraud Centre
- In United Kingdom, report to ActionFraud
- In Singapore, report to Singapore Police
- Send an email to help@zeroshadow.io with any information you can provide on the background and your payments.
Emotional support
If you’re feeling overwhelmed or upset, you don’t have to go through it alone. These services can offer someone to talk to and help you find support.
- Victim Connect (confidential support): https://victimconnect.org/ | 1-855-4-VICTIM
- Cybercrime Support Network: https://fightcybercrime.org/romance-scams/
- AARP Fraud Watch Helpline (for all ages): 1-877-908-3360
- Operation Shamrock: https://operationshamrock.org/victims/resources
- Find A Helpline: https://findahelpline.com/
Prevention resources
Password Manager
Download the Bitwarden app to use unique passwords on every site. Never save private keys in a password manager!
Learn Crypto Security
Learn the basics of crypto security at MetaMask
Address Poisoning
Ever get a transfer of 0 tokens or a free NFT? Beware of address poisoning
Learn About Common Scams
These are the scams that repeatedly harm users